Job Description

Financial Aid Outreach Coordinator

Position Title: Financial Aid Outreach Coordinator
Department: Financial Aid & Vet Services
Supervisor: Director of Financial Aid and Veteran Services

Description of Essential Functions (critical tasks):

Job Summary: Provide professional assistance in the operation of the Financial Aid & Veteran Services Office, including front line customer service and assistance with the application, review, verification, and awarding of financial aid applications.
  • Develop thorough knowledge and understanding of Federal and State student aid programs,eligibility,processes,rules,and regulations.
  • Provide front-line customer service to students and parents in person and via telephone.
  • Advise and assist prospective, continuing, and reentering students and parents on the availability of federal, state, institutional, and private financial aid programs.
  • Assist students and parents with completion of the Free Application for Federal Student Aid (FAFSA).
  • Demonstrate and provide assistance to students with navigating the Laker Hub and other online tools.
  • Assist the Financial Aid Verification Specialist with application processing, verification, and notification.
  • Assist the Financial Aid Loan Specialist and Financial Aid Advisor with loan and veteran processes.
  • Verify that financial aid documents are imaged according to federal requirements and ensure their proper disposal.
  • Schedule, coordinate, and lead financial aid presentations and events as needed.
  • Assemble information and materials for financial aid awareness events
  • Promote financial aid awareness and information through advertisements,articles,and social media tools.
  • Build and cultivate relationships with college departments,high schools,and community groups and agencies.
  • Participate in the development and implementation of the policies and procedures related to financial aid;
  • Train and supervise work study students assigned to the financial aid office.
  • Perform other duties as assigned by the Director of Financial Aid & Veteran Services.

Specific Functional Job Requirements

Education: Bachelors Degree Required.
Experience: Strong customer service and public speaking experience,Related experience in a college setting desired.
Knowledge: Knowledge of community college environment;Federal and State financial aid regulations and guidelines;Operation of personal computer software programs including Word,Excel,PowerPoint,and Publisher;Methods,practices and terminology used in financial record keeping;Effective human relations skills and training.
Skills Ability to plan and present informational programs and give presentations to individuals,small and large groups;Excellent customer service and organizational skills;Strong interpersonal,oral and written communication skills;Ability to think and work critically;Detail-oriented and strong attention to detail;Ability to comprehend,interpret,and communicate complex Federal and State regulations and guidelines;Ability to work with numerous interruptions;
Personal: Ability to work effectively with diverse individuals,groups,schools, and agencies;Ability to vision and influence change;Ability to work independently and as a team member;Flexible and varied work schedule with evening hours required.
Physical: Work in a fast-paced environment.Ability to lift and transport up to 25 lbs;Possession of a valid drivers license;Frequent travel to high schools and community service events;Extensive student and family contact.
Machines and equipment used: College mainframe software,PC Client Server environment,Windows platform,Microsoft Office,Outlook,Internet Explorer,facsimile machine,multi-line phone system,Imaging software,form feed/flatbed scanner and copy machine.

General Employment Statement

A. Length of training and Probationary Period: 90 days
B. Hours of Work Day: 29 hours per week
C. Group Affiliation: Part time Grade Level:
D. Condition of Employment: Board policy
E. Position: N

Job Demands

Some = 1-3 hours/day Frequently = 4-6 hours/day Very Frequently = 7+ hours/day

Job Demand None Some Freq Very Freq

Physician Requirements

Physical Requirements Required

Hazards/Exposure to:

Type Required

Hazards/Exposure to:

Judgment and Reasoning Required

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