Technology Virtual Help Desk – Information Systems and Services

If you cannot remember your password, please call 217-234-5261 for a password reset. Support staff must talk to you directly so we can verify your information. 

If you do not know what your Laker Hub Username is, you can look it up on this page: What’s My Username? In the form that appears type either your seven digit Lake Land College ID number (located on your Lake Land College ID Card) or your last name and SSI number. When you submit this form, it will return your Laker Hub User ID.

Fast Internet:

Joining a meeting (with the Virtual Machine Desktop)

Hosting a meeting (with the Virtual Machine Desktop)

Slow Internet:

Joining a meeting (outside the Virtual Machine Desktop)

Hosting a meeting (outside the Virtual Machine Desktop)

For best results, use the college provided laptop for Zoom.  Zoom performance issues can occur when utilizing Zoom from your Virtual Machine due to the additional network traffic required to use zoom while inside your virtual machine

You can view your Laker email in the Hub; however, you must make the connection first. Under Laker Mail click Try entering your credentials. 

A dialog box will appear. In the ID box type word web\ in front of your Laker Hub ID (web\Laker Hub ID)and in the password box your Laker Hub password. Confirm your password. Click OK. 

Once connected you will see a message count in your inbox. Click the Laker Mail link to view your inbox. 

Note: If you have your password reset, you must complete this step again to reconnect your email account in the Laker Hub. 

Outlook first-time setup instructions

How To Setup Email on Android or iPhone

How to login to your Lake Land College email from website

You do NOT need to connect to your Virtual Machine (VM) to connect to Canvas.  Your Canvas experience will perform much better if you do NOT.

Canvas is the Online Learning Management System used by Lake Land College as our online learning platform.  You can access Canvas in a variety of ways.  Pointing your browser to https://lakeland.instructure.com is the most common, and the most full featured.  Another method is to install the Canvas student app on your phone.  This provides a lot of functionality in a small form factor.  Search for the app in your appropriate “store” based on your phone OS.  Regardless of your access method of choice, login with your Laker Hub ID and password.

Students can download the Canvas Student app. Please review the following guides for details for your device.

How do I download the Student app on my Android device?

How do I download the Canvas Student app on my iOS device?

Instructors or anyone enrolled in a course as a teacher can download the Canvas Teacher app. Please review the following guides for details for your device.

How do I download the Teacher app on my iOS device?

How do I download the Teacher app on my Android device?

Courses you have registered for in IRIS will become available on the first day of the semester in Canvas. Please note that some instructors do not publish the course on the first day of the semester.

Unpublished courses will not display on your Canvas dashboard but will display in the course list. If you are not sure if a course is unpublished, in Canvas click Courses in the global menu and select All Courses.

Unpublished courses will be listed in the course list but will not be linked. If you do not see the course in the course list or under future enrollments, contact Information Systems and Services. 

Installing the VMware View Client
Note: To install the VMware Horizon View Client (viewportal) Chrome OS software, users will need to sign into an account.

If you don’t want to use your personal google account OR don’t have one, you may go to https://accounts.google.com/signup and use your Lake Land College email address.

HTML Access – No USB Support

There are open computer labs available for you to use. WiFi is available in the commons areas of each building if you are bringing your own device. 

Open Campus Computer Labs are available in: 

1. Virgil H. Judge Learning Resource Center/Library
2. West Building, room 135
3. Luther Student Center

Open Kluthe Center Computer Labs are indicated in the Kluthe Center rooms 221 and 222.

Students only need to log in to their VMs to access special software required for class or if they don’t have a personal copy of Microsoft Office on their personal device required for coursework. Access to Canvas and Laker Mail is available from the Laker Hub, which doesn’t require access to your VM.

You’ll have to install/upgrade it. If your version is new enough, this should be an option on the “hamburger” menu.

If it’s too old, you’ll need to go to https://viewportal.lakelandcollege.edu and click “download” client. You’ll probably need the Windows 64-bit version (non-UWP – that’s for Surface Pros).

• Try using an Ethernet cable to your desktop/laptop, if possible.
• Try another internet connection elsewhere
• Try switching between the installed desktop client and HTML version.
• If your VM is locked up please call 217-234 5261 and someone can reset it.

Troubleshooting – Slow Network Connections

My VM is slow

VMWare Blast Protocol Settings

If the printer is NOT a USB printer (has to be connected to your machine), you will need to email yourself the file and/or use the client drive redirection option (the drives should show up under ‘Computer’ if that’s working)

If the printer is a USB printer, you must be connected to your VM with the VMware Horizon desktop application rather than the web browser version. Click the button that says “Connect USB Device” on the bar at the top and select the printer, or choose “Automatically connect when inserted” and plug the printer’s USB cable into your computer.

Google Chrome – you can print any file Chrome can open with google cloud printing. If you do not know where to find this, search for ‘Setup google cloud print’.

• If you connect using the VMware Horizon web client in a browser, this method will not allow you to see a flash drive connected to your computer. However, you can email documents to your student email from your computer, log into your VM, then open the files.
  
  
• If you connect using the VMware Horizon desktop application, you will have to enable the flash drive to pass through to your VM. To do this, click the Connect USB Device button on the top bar of the Horizon client window, select Automatically Connect when Inserted, then insert your USB device into your computer.

The most reliable way to connect to your VM is to use the desktop agent installed on your personal computer. The other option is using the HTML method. The desktop agent is the most resilient for slower internet speeds although it generally runs a little bit slower. The HTML method is the least resilient and is more prone to dropping the connection, but generally runs a little bit faster. The desktop agent must be used if you want to print to a local printer or use locally inserted USB drives.  Both options allow for using network drives for saving work.                    

If it is a problem with the internet connection being too slow:

• Try setting your personal phone as a hotspot.
• Find local places/businesses that don’t mind you using them as a hotspot.

Try using a different browser or see if your browser needs to be upgraded.

1. Press Features
2. Select forward by going down with the radial button and pressing the center dot button
3. Here is a choice – if you want all calls to go to your cell phone select “Forward Unconditional”.  If this is selected all calls immediately go to the number you enter in the next step.  If you only want unanswered calls to go to your cell phone you select “Forward Busy/No answer…”.  If this is selected you have the choice to “Fwd Busy” or “Fwd No Answer”, or both.
4. In either case you move to the option you want using the radial button and pressing the “on” or “off” or pressing the center dot button which is the “select” button.
5. You then need to go to the Destination choice using the radial button and enter the destination number.
6. You will need to put in the 7aaabbbb if in the 217 area code or 7aaabbbcccc if outside the 217 area code.

If you select “Forward Unconditional,” all calls immediately go to your cell phone and never comes back.  If unanswered, the call will go to your cell phone voice mail.

If you select” Forward No answer” your office phone rings 1^st, if unanswered your cell phone rings, if unanswered the call comes back into your on campus voice mail (which can then be forwarded to your e-mail if you choose).

Dial 217-234-5500.

1. Enter your office extension followed by # (example 5088#)
2. Enter password and #. This will be either the password you set up or the default password 753159.
3. Choose Option 2 to check voicemails
4. It will start giving you information on your messages and then ask to press 0 to play.
5. Press *D to delete any messages

• Use the headset
• Open PowerPoint
• Click on Slide Show
• Record Slide Show
• Start Recording
• Click the X when finished recording
• Click on the Grayed out speaker icon in the lower right hand corner, to play back recording
• Email the final PowerPoint to yourself