Laker Nest Bookstore

Lake Land College students have multiple options for textbook pick up.

• Students can bring their student ID and booklist to the Bookstore (or specified location) during the designated book pick up dates listed on the Laker Calendar.
• Students may have their books shipped via the UPS shipping option found on the booklist site. Dates booklists become available are published on the Laker Calendar.
• Course materials may be delivered to extension centers using the Print My Booklist system on the Laker Hub. Check the specific extension center’s hours for pick up.
  • Kluthe Center, Effingham – Deliveries are made daily. Please wait 24 hours after submitting request through the booklist system.
  • Eastern Region Center, Marshall – Refer to the booklist system for delivery dates.
  • Western Region Center, Pana – Refer to the booklist system for delivery dates.

NOTE: Financial Aid and voucher transactions must be made in person on campus by the student.

Lake Land College students also have multiple options for textbook returns.

• Students, or someone they designate, can return their books in person to the Bookstore, the Kluthe Center in Effingham, the Eastern Region Center in Marshall or the Western Region Center in Pana. Check with each location for hours of operation.
• Students may return textbooks via USPS, UPS, or FedEx provided they are post marked on due date or before.
• To be certain all books are returned, click on the link, “Textbooks Rented”, in the Laker Hub to view all items rented for the current semester.

Cost of defacement or damage will be paid by the renter at the new retail price.

Purchased course materials (workbooks, access codes, etc.) can be returned by the 10^th day of the semester (5^th day Mod/Summer) with receipt and in original condition.

Merchandise and apparel must be returned within 30 days and must be accompanied with the receipt and original tags.

It is the student’s responsibility to maintain records that may be necessary for tax purposes.

All rented items must be returned to the College by the close of hours on the 5^th college business day after the last day of final exams. Beginning on the sixth day, students will be charged new retail price of unreturned rentals. Textbook return deadlines are published on the Laker Calendar and are shown on the student booklist.

After the period mentioned above, any textbooks that have not been returned to the Bookstore will become the property of the students and the total cost for those books will be added to the student’s bill. At that time, books can no longer be returned to the Bookstore and any future financial aid, scholarships, or student loans may be held or applied against these charges.

Students with late textbook charges will be blocked from receiving transcripts and will not be able to register for any classes until the charges are paid.

Students who have been charged for unreturned textbooks and blocked but wish to petition to have the charges removed, can following these steps:

• Complete the Student Complaint Form. It can be found here: https://www.lakelandcollege.edu/student-handbook/student-concerns-and-grievances/
  • TIP: Be descriptive and provide the reason the deadline to return the textbooks was missed; include dates and documentation that will support the reason stated on the form. Please do not simply state the deadline was unknown or forgotten.
• Return the completed form to the Bookstore either in person or via email at bookstore@lakelandcollege.edu; don’t forget to include supporting documents.
• The Bookstore will deliver the form to the Refund Review Board.
• The student will be contact by the Refund Review Board with the decision of the board within five working days.
• Approved complaint forms will be subject to the return of the textbooks, unless otherwise stated.

The Bookstore will not be issuing Student IDs to new students for the Fall 2020 Semester due to the COVID-19 precautions. Students who are coming to campus to pickup books will be required to show a government-issued ID or their Student ID.

Students can stop by the Bookstore or Kluthe Center during normal business hours with a valid picture ID (i.e. driver’s license or passport) to get a Lake Land Student ID made.

There is a $10 fee for replacement IDs.

If you want to just print your list for in-person pick up:

• Check ‘Pick up my books at Lake Land College – print my booklist’, then submit. This will take you to the screen to print the list.
  • Be sure you are printing it so all book information is visible.

If you want to ship books via UPS:

• Check ‘Ship my books UPS’ and submit. At the next screen, you will need to select each of the books you want shipped, then click submit.
• Click on ‘Continue to ship by UPS’
  • DO NOT CLICK ON STOP UNLESS YOU WANT TO END THE PROCESS
• Complete the shipping address, email and phone number
• Select billing information same or different – if different, then enter that information.
• Answer the SPAM question and click next.
• Shipping fees will be waived for the Fall 2020 Semester.
• You will then see a summary of charges; if you wish to continue, click ‘Proceed to Payment’
• Enter your credit card information and click ‘continue’
• Verify the information and click ‘submit’
• You will receive a confirmation email if the order is processed

If you want to ship books to an extension center:

• Select the desired extension center from the ‘Delivery my books to an extension center’ and click submit
• Check each book you want shipped and click submit
  • If you have purchase items, the must be paid for during this process with a credit card
• Click on ‘Continue to ship by UPS’
  • DO NOT CLICK ON STOP UNLESS YOU WANT TO END THE PROCESS
• Answer the spam question and click next
  • If you had only rentals, you will receive a message it was successful
  • If you had a purchase item, you will need to enter your credit card number
• You will receive an email confirmation if the order was successful

If you want to pre-order your books for on-campus pick up:

• This service is not available for the Fall 2020 Semester due to the COVID-19 pandemic.
• Select ‘MTTN Pre Order for on campus pick up’ from the ‘Delivery my books to an extension center’ and click submit
• Check each book you want shipped and click submit
  • If you have purchase items, the must be paid for during this process with a credit card
• Click on ‘Continue to ship by UPS’
  • DO NOT CLICK ON STOP UNLESS YOU WANT TO END THE PROCESS
• Answer the spam question and click next
  • If you had only rentals, you will receive a message it was successful
  • If you had a purchase item, you will need to enter your credit card number
• You will receive an email confirmation if the order was successful

Each rented item has a unique number and I am responsible for each unique numbered item rented to me.

I am responsible for returning all rented items to the College by the close of hours on the fifth college business day after the last day of final exams. Beginning on the sixth day, I will be charged new retail price of unreturned rentals.

I will pay the new retail price of each rented textbook not returned to the College by the above date. Restrictions apply for outstanding fees.

I am responsible for the condition of the textbook(s) rented. I will pay the new retail price of each rented textbook that has an unreasonable (determined by the Lake Land College Bookstore staff) amount of underlining or highlighting or in unreasonable condition.

Some textbooks will include CDs. A textbook cannot be returned if the CD is missing or damaged.

I am responsible for any lost or stolen rented textbook(s).

Lake Land College is not responsible for reminding me of the rental return date and is not responsible for returns shipped to the store via any carrier.

I have read and fully understand the provisions and terms of this agreement and I agree to adhere to all conditions and terms as stated.

Students & teachers are eligible for Office 365 Education for FREE, which includes Word, Excel and PowerPoint. The bookstore no longer sells installation discs for Office products and encourages students and faculty to utilize this free feature. Visit https://products.office.com/en-us/student/office-in-education and use your Laker email address. NOTE: A credit card is NOT needed for the FREE student version of Office 365. The student version is not the full version. This offer is not provided by Lake Land College bookstore and any issues must be addressed through Microsoft.